Phillips Plumbing & Mechanical

Update: John Phillips called me personally and ensured this was corrected. I agreed to a $399 maintenance while the additional draw offs and isolation valve were installed at no cost. The maintenance was performed. I'm a little disappointed that a heat exchanger descaling isn't included in what is a combustion chamber and heat exchanger cleaning service, but an additional charge. With the correct ports and isolation valve, that's a reasonably DIY friendly task, but most would probably expect it be built into the maintenance service. Prior: The boiler in my photo was installed by Phillips for $6500. It’s missing an isolation valve to the left of the HWBB output so it’s actually impossible to do an annual maintenance on it. After months of trying to talk to a tech at Phillips, one emailed me and told me that I could pay Phillips to do the maintenance, but that they would CHARGE ME TO INSTALL THE VALVE AND CORRECT THEIR OWN INSTALL. Never again. I’ll update this review if Phillips responds, and makes it right at no additional cost for our absurdly expensive boiler.

I rarely write a review and I take any recommendation that I make, very seriously. We recently moved to East Greenwich RI from Massachusetts. Within a few weeks of moving in, we experienced several plumbing issues that needed to be addressed right away. Specifically, the master bath shower diverter stopped working, the garbage disposal needed to be replaced, the dishwasher needed to be replaced and the tank-less hot water heater was clogged and stopped working. We asked our real estate attorney for a recommendation, and he suggested Phillips Plumbing and Mechanical. I called the company and the dispatcher made certain that she clearly understood our issues. She dispatched a highly skilled plumber who was able to fix (that same day) every issue outlined above. Before starting the work, the plumber told me exactly what needed to be done to ensure that the problems were fixed "long term" (not just for a while) and how much it would cost. After completion, the plumber walked me through each issue and showed me what he did and why he did it. I was completely satisfied that I was dealing with a real professional. Long story short, I'm writing this review and for any plumbing or mechanical work (including HVAC), no other company is permitted to do work on our home. Hope this help others in a similar situation.

Serge came to our home to repair our toilet. He was very polite and, gave us a full update on the problem with our toilet and, what the cost of repair would be. He patiently answered our questions and, showed us exactly what was done when the job was completed. I certainly would recommend Phillips plumbing and, their technician Serge to anyone in need of plumbing services. Linda & Vincent Lanzieri

I hardly ever write reviews, but felt compelled because of another positive experience working with Phillips Plumbing/Mechanical in Cranston RI. We all know that when we have to call a plumber, we are already stressed out! Dealing with the office staff (especially Patty and David), as well as the technicians make things so much easier. I had my oil burner converted to gas and John (the owner) came by to explain the entire process and offered various options to help me save money. As a result of their consistently exceptional service, I call them whenever I need anything plumbing related. I've had my vanity sink and toilet installed by Kyle, who did a great job. I noted when tech Serge came by recently, he put on covering over his shoes, so you can appreciate their attention to detail. Finally, the owner John called me personally, in the middle of the busy heating season, to check to see if I was satisfied with a recent service call. This is a great company, top to bottom- worthy of five star reviews. Thank you.

Recently had some work done by Phillips Plumbing. They were great from beginning to end. Very professional, on time and thorough. I was recommended by a friend who also had wonderful things to say about the work done. If you are looking to have any work done you wont be disappointed.

Has this placed changed owners in the past couple of years? I ask because I contacted them to get an estimate on a bathroom job. I asked and was assured the estimate would be free. So the guy comes out, does a cursory look at the project, says he can do it, mumbles that if he stays any longer I'll be charged a fee. ???? At least that's what it sounded like. So he went back out to his truck to write up an estimate and I had no chance to ask if the price he quoted included the trap. He comes back in and thinking I'd have a chance to ask my question, he shoves a paper in my face and says I owe $49, but he'll apply a $20 coupon so it'll only be $29. But I was told the estimate was free. To which he replied, but there is a dispatch fee. Wait, what? No one mentioned this to me on the phone so we both decided to call the office and were told that it was entered incorrectly and I wouldn't be charged. OK. Then he mumbled something about commission or something, folded the estimate, and was going to take the entire thing with him. Aren't I supposed to get a copy?? So he left and the next day I thought they'd be open, I called and spoke with the same guy who said it was an error that I was charged a fee. I said that I wanted clarification on whether or not the estimate included the necessary trap. The dispatcher said he'd leave a message for the plumber and get back to me. Didn't hear back so called again, guy acted like he didn't remember, took down the message, and again said he'd get back to me once he talked to the plumber. That was 1 week and 2 days ago. There's no way I'd do business with Philips again. They've gone way downhill since they did a big project for us a couple of years ago. Great workers, excellent work. Now, I don't recommend.

I recently had a technician from this company come to my house to assess my 12-year-old heating machine, which had developed a leak. The technician inspected it, recommended replacing the machine due to its age, but also said he could order parts if I preferred a repair. After discussing it, I approved him to order the parts for the repair. A few days later, I received a quote by email, which i believe was reasonable but no call or follow-up regarding the repair schedule. So now, two weeks went by with no updates from the company. I called customer service to check on the status on the repair, I was told that because the technician had recommended replacement, they would not be proceeding with the repair even if that the option I decided to go with. I found this very frustrating, as I had discussed it with the tech and approved the repair. The lack of communication and unwillingness to honor my choice to fix the machine, despite the technician agreeing to order parts, was disappointing. I wouldn’t recommend PHILLIPS PLUMBING & MECHANICAL if you’re looking for a service that values customer choices and keeps clients informed.

Predatory pricing . The price given was about 240. The total toilet install was 777. You told me that you charge by the task No price list was offered to me. Your response is total rubbish. Have a good day. Honesty is the best policy.